Order Acknowledgement

Orders will be acknowledged once our entry team has completed processing your purchase order. This is usually accomplished in 24 to 48 hours. The acknowledgement is sent to the email address on your P O unless another email is hard coded into our system. The acknowledgement can be delayed if your P O needs clarification or needs information to complete the entry process like shipping destination, decoration method, or item color. Should information be needed to complete your P O, your order is put on hold and your customer service representative will reach out to obtain the needed information.